Refund policy

RETURNS & EXCHANGES

Our Philosophy
At Murphy, every garment is a reflection of our commitment to quality. Each piece undergoes a rigorous multi-point inspection before it is nestled into our packaging and dispatched to you. In alignment with our brand standards, we offer a seamless exchange process in lieu of cash refunds, except in the rare event of verified structural damage.

The Exchange Process

Step 1: Initiation
Contact our Concierge Team within 7 days of receiving your order. You may reach us via:
* Email: hello@murphythelabel.com
* Direct Message: @murphy.thelabel

Step 2: Collection & Review
Once your request is acknowledged, we will coordinate with our courier to collect the item from your doorstep. To ensure a successful exchange, please ensure the garment is securely sealed in its original packaging to prevent transit damage.

Step 3: Completion
Following a quality and hygiene inspection at our studio, your new selection will be prepared and dispatched. Please allow up to 14 business days for the full processing of your exchange.
Conditions for Exchange
To be eligible for an exchange, items must meet the following criteria:
* Pristine Condition: Garments must be unworn, unwashed, and free from scents or alterations.
* Tags Attached: All Murphy brand tags must remain intact and attached to the garment.
* Final Sale: Items purchased during promotional periods or sales are final and not eligible for exchange.

Damaged or Incorrect Items
In the rare event that a garment arrives with a structural defect despite our meticulous inspections:
* Please notify us within 48 hours of receipt with photographic evidence.
* We will prioritize an exchange for the same style and size to ensure you receive the perfect piece.
* Note: If an exchange is not possible for a verified defective item, refunds will be credited to the original payment method used at the time of purchase.

To be eligible for a refund, items must meet the following criteria:
* Pristine Condition: Garments must be unworn, unwashed, and free from scents or alterations.
* Tags Attached: All Murphy brand tags must remain intact and attached to the garment.

Price Adjustments
* Higher Value: If your new selection exceeds the price of the original item, the difference must be settled via bank transfer or payment link prior to dispatch.
* Lower Value: If the new selection is of a lower value, the remaining balance is non-refundable but will be issued as a Murphy Brand Credit to be utilized toward any future purchase.

Courier & Handling
* Standard Exchanges: All logistics and courier costs associated with the exchange are the responsibility of the client.
* Defective Items: In the event of a verified structural defect or an incorrect item, Murphy will cover the cost of the return and exchange delivery.